Terms and Conditions

1. General

These Terms & Conditions govern all bookings made through DrukTrip (“Company”, “We”, “Us”, “Our”). By booking a package, the traveler (“Client”, “You”) agrees to comply with these terms.

DrukTrip acts as a travel facilitator coordinating flights, hotels, ground transport, immigration support and local services in Bhutan.

2. Booking & Payment Policy

• A minimum 30–50% advance payment is required to confirm a booking.
• Full payment must be completed 15–21 days before departure.
• Bookings are subject to availability.
• Prices are quoted per person (unless otherwise stated).
• Prices may change due to:
  • Airline fare increases
  • Bhutan government SDF changes
  • Currency fluctuations
  • Fuel surcharges
  • Hotel tariff revisions

Booking is confirmed only after receipt of payment and confirmation email from DrukTrip.

3. Passport, Visa & Entry Requirements

• Indian nationals do not require a visa for Bhutan but must carry:
  • Valid Passport OR
  • Voter ID
• Clients are responsible for carrying valid identification documents.
• DrukTrip assists with immigration coordination but is not liable for entry denial due to incomplete documents.

4. Sustainable Development Fee (SDF)

Bhutan government charges a Sustainable Development Fee (SDF) as per prevailing regulations. Any future changes in SDF will be borne by the client.

5. Flights & Transportation

• Flight tickets (if included) are subject to airline rules.
• Seat allocation is at airline discretion.
• Any changes requested after ticket issuance may incur airline penalties.
• Ground transport is provided as per itinerary (private vehicle unless specified otherwise).

6. Hotels & Accommodation

• Hotel categories are mentioned in the package.
• Standard check-in: 12 PM–2 PM
• Standard check-out: 10 AM–11 AM
• Early check-in/late checkout subject to availability and extra cost.
• Hotels may be substituted with similar category properties if required.

7. Changes & Modifications

Any itinerary changes requested by the client after confirmation may:

• Increase package cost
• Be subject to availability
• Attract modification charges

8. Cancellation by Client

Cancellation must be made in writing via email.

Refund policy will apply as per the cancellation slab mentioned in the Refund Policy section below.

9. Cancellation by DrukTrip

DrukTrip reserves the right to cancel or reschedule a trip due to:

• Natural calamities
• Political unrest
• Border closures
• Airline cancellations
• Force majeure events

In such cases, alternative dates or credit notes will be offered.

10. Liability Disclaimer

DrukTrip acts as a coordinator between clients and service providers (airlines, hotels, transport operators).

We are not liable for:

• Flight delays or cancellations
• Weather disruptions
• Natural disasters
• Political issues
• Loss of personal belongings
• Injury, illness or accidents

Travel insurance is strongly recommended.

11. Travel Insurance

Clients are advised to obtain travel insurance covering:

• Medical emergencies
• Trip cancellation
• Baggage loss
• Flight delays

12. Code of Conduct

Clients are expected to:

• Respect local Bhutan laws and customs
• Follow immigration regulations
• Avoid any illegal or disruptive activities
• 
  

DrukTrip reserves the right to terminate services without refund in case of misconduct.