Privacy Policy – DrukTrip
At DrukTrip we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (druktrip.com) or communicate with us via WhatsApp, email, or other channels.
1. Information We Collect
We may collect the following types of personal information:
- Full name, phone number, and email address
- Passport details and identification documents (for travel permits and bookings)
- Travel preferences and itinerary details
- Payment-related information (processed via third-party providers)
- Communication data shared via WhatsApp, email, or other platforms
- Device information such as IP address, browser type, and cookies
2. How We Collect Information
We collect information when you:
- Fill out forms on our website
- Contact us via WhatsApp, phone, or email
- Share documents for booking, permits, or travel arrangements
- Make payments through third-party payment gateways
- Note: Information shared via WhatsApp or email is provided voluntarily by you.
3. Use of Your Information
We use your information to:
- Process travel bookings (flights, hotels, permits, transport)
- Coordinate with local partners and authorities (including Bhutan permit processing)
- Provide customer support and updates
- Improve our services and user experience
- Send promotional content (only if you opt in)
- Comply with legal and regulatory requirements
4. Sharing of Information
We may share your information with:
- Travel partners (hotels, airlines, transport providers)
- Local operators and guides
- Government authorities for permits and compliance
- Payment gateway providers (for secure transactions)
- We only share information necessary to complete your booking or comply with legal requirements.
5. Third-Party Platforms (Important)
Our communication may occur through third-party platforms such as WhatsApp and email services.
By using these channels, you acknowledge that:
- These platforms operate independently and have their own privacy policies
- We are not responsible for the security or privacy practices of these platforms
- Any information shared via such platforms is at your own discretion and risk
6. Payment Security
We do not store your debit/credit card details.
All payments are processed through secure third-party payment gateways. We are not liable for any issues arising from payment processing systems outside our control.
7. Data Security
We implement reasonable safeguards to protect your information, including:
- Restricted access to sensitive data
- Secure handling of documents
- Use of trusted service providers
However, no method of transmission over the internet is 100% secure.
8. Data Retention
We retain your information only as long as necessary to:
- Complete your bookings
- Meet legal and regulatory obligations
- Resolve disputes and enforce agreements
9. Your Rights
You may:
- Request access to your personal data
- Request correction or deletion of your data
- Opt out of marketing communications
To exercise these rights, contact us at: hello@druktrip.com
10. Cookies and Tracking
Our website may use cookies and analytics tools to enhance user experience. You can disable cookies through your browser settings.
11. Limitation of Liability
While we strive to protect your information, we shall not be held liable for:
- Breaches occurring due to third-party platforms or partners
- Unauthorized access beyond our reasonable control
- Information voluntarily shared by users through unsecured channels
12. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
13. Governing Law
This Privacy Policy shall be governed by the laws of India. Any disputes shall fall under the jurisdiction of courts in Bangalore, Karnataka.
14. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact:
DrukTrip
Email: hello@druktrip.com
Whatsapp: +917795499359
By using our services, you agree to the terms of this Privacy Policy.